Terms of Use
These terms set out the principal rules for website use, ordering, payment, shipping, returns, exchanges, refunds and statutory consumer rights.
Scope
These Terms apply to use of the website and purchases made from AdornLa, operated by Yiwu Garu E-Commerce Co., Ltd.. Mandatory statutory consumer rights remain unaffected.
Website Use
You may use the website for lawful shopping, account, information and support purposes. Misuse, interference with site operation or infringement of rights is not permitted.
Product Information
We aim to present product descriptions, images, sizes and availability clearly. Product-specific information shown on an individual product page forms part of the relevant product information.
Prices and Taxes
Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges, where applicable, are separate.
Orders
An order is submitted when you complete the checkout process. Order information should be reviewed carefully before submission.
Order Acceptance
An order may be subject to acceptance, availability, payment authorization and other checks required to process the transaction.
Processing
Orders are usually processed within 1–3 business days.
Cancellation
You may request cancellation before dispatch by contacting support@adornla.com. After dispatch, cancellation cannot be guaranteed.
Address Changes
You may request a delivery-address change before dispatch. After dispatch, a change cannot be guaranteed and may depend on the carrier.
Payments
Payments are processed through Stripe. Primary card brands shown are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available when displayed on the Payment or Checkout page.
Shipping Fees
Standard shipping is 6$.
Free Shipping
Orders that reach 50 qualify for free standard shipping.
Dispatch
Orders are dispatched within 3 business days.
Estimated Delivery
Estimated transit time is 7–15 business days after dispatch. Delivery estimates may vary due to destination, carrier operations, customs processing, peak periods, weather, public holidays and other circumstances outside reasonable control. These factors do not remove obligations imposed by mandatory law.
Tracking
All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.
Customs and Import Duties
For international orders, customs duties, import charges or customs handling charges imposed by the destination may be the customer’s responsibility. Mandatory applicable law prevails.
Lost Parcels
If a parcel appears lost, contact support@adornla.com. We review tracking information and investigate with the relevant carrier. If the parcel is confirmed lost, the available resolution is reshipment or refund.
EU Right of Withdrawal
For eligible EU distance-selling orders, consumers generally have a statutory 14-day right of withdrawal from receipt without giving a reason. The statutory right is separate from the normal commercial return policy.
Returns
For items covered by the normal return policy, contact support@adornla.com within 14 calendar days after receipt to register the return. The registered address is not automatically the return address; return instructions provide the correct destination and steps.
Return Shipping
For change-of-mind or other non-defective returns, the customer pays the return shipping cost. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable necessary return shipping cost.
Exchanges
Direct exchanges are supported. For normal exchanges, the customer pays the return shipping and replacement shipment costs. For damaged, defective, incorrect or incomplete goods, the merchant covers the applicable return and replacement shipping costs.
Defective / Incorrect / Incomplete Goods
If goods are damaged, defective, incorrect or incomplete, contact support@adornla.com. These rules do not limit mandatory remedies for non-conforming goods.
Refunds
Approved refunds are generally returned to the original payment method. Our internal processing target is within 7 business days after returned goods are received and any necessary review is completed. This target does not replace any mandatory statutory refund deadline. Banks, card issuers or payment providers may need additional time to post the refund.
Personalised Goods Exception Where Applicable
If made-to-order, custom-made or clearly personalised goods are offered and the applicable law provides a statutory withdrawal exception for those goods, the ordinary change-of-mind or withdrawal rules may not apply. This does not remove rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.
Statutory Consumer Rights
Nothing in these Terms limits Mandatory Statutory Consumer Rights. For EU statutory withdrawal, standard original delivery costs are refunded as required by law. Extra cost resulting from a more expensive delivery option chosen by the customer may be excluded to the extent permitted by law. Where law allows, a statutory withdrawal refund may be withheld until returned goods are received or the customer provides evidence of having sent them back.
Intellectual Property
Website content, design, text, graphics and other protected materials may be subject to intellectual-property rights. Use beyond normal browsing and shopping may require permission from the relevant rights holder.
Liability
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.
Privacy
Personal data is handled in accordance with the Privacy Policy and Cookie Policy.
Changes
These Terms may be updated from time to time. The Last Updated date at the top identifies the current version.
Contact
For order and general support, contact support@adornla.com. For privacy and data-protection matters, contact privacy@adornla.com.