Returns & Refunds
Use the sections below to identify the correct return path and understand shipping costs, exchange rules and refund timing.
Change-of-Mind / Normal Return
Request within 14 calendar days after receipt for items covered by the normal return policy.
- Customer pays return shipping.
- No restocking fee.
- Item may be required to be unused, unworn, unwashed, in original condition and with original tags where applicable.
Problem Goods
Applies to damaged, defective, incorrect or incomplete goods.
- Merchant pays applicable necessary return shipping.
- Merchant pays replacement shipping for an exchange.
- Mandatory remedies for non-conforming goods remain available.
EU Statutory Withdrawal
Eligible EU distance-selling consumers generally have a 14-day statutory withdrawal right from receipt.
- No reason is required.
- Customer may bear return shipping if that responsibility was disclosed before purchase.
- Standard original delivery cost is refunded as required by law.
Return process
Contact support
Email support@adornla.com to register the return or exchange.
Receive instructions
Support provides the applicable return steps and return address. The registered business address is not automatically the return address.
Send the goods
Follow the provided instructions and keep reasonable evidence of shipment where appropriate.
Resolution
The return is reviewed for the applicable refund, exchange or other remedy.
Return and exchange shipping costs
| Situation | Return shipping | Replacement shipping |
|---|---|---|
| Change of mind / size preference / non-defective return | Customer | Not applicable |
| Normal direct exchange | Customer | Customer |
| Damaged / defective / incorrect / incomplete return | Merchant | Not applicable |
| Damaged / defective / incorrect / incomplete exchange | Merchant | Merchant |
EU withdrawal refund
For eligible EU statutory withdrawal, refunds follow the mandatory statutory deadline. Where permitted by law, the refund may be withheld until the returned goods are received or the customer provides evidence that the goods were sent back.
The standard original delivery cost is refunded as required by law. If the customer chose a more expensive delivery option than the least expensive standard delivery method offered, the additional cost may be excluded to the extent permitted by law.
Refund timeline and method
For approved refunds under the normal return process, our internal processing target is within 7 business days after returned goods are received and any necessary review is completed. This internal target does not replace a mandatory statutory refund deadline.
Approved refunds are generally returned to the original payment method. A bank, card issuer or payment provider may need additional time to display the refund.
Return condition
For ordinary change-of-mind returns, goods may be required to be unused, unworn, unwashed, in original condition and with original tags where applicable. For EU statutory withdrawal, consumers may inspect goods to the extent reasonably necessary, comparable to an in-store inspection. Diminished value from handling beyond that level may be addressed as permitted by law.
Exceptions where applicable
If made-to-order, custom-made or clearly personalised goods are offered and the law provides a statutory withdrawal exception for those goods, ordinary change-of-mind or withdrawal rights may not apply. This does not exclude rights concerning defective, damaged or incorrect goods, merchant production errors or other mandatory statutory rights.