Shipping Policy
This policy explains processing, dispatch, estimated transit, tracking, delivery delays, shipping charges, customs and lost-parcel handling.
Processing
1–3 business days.
Dispatch
Within 3 business days.
Transit
Estimated 7–15 business days after dispatch.
Delivery
Arrival depends on destination, route, carrier and delivery conditions.
Address accuracy
Please review the shipping address before placing the order. You may request an address change before dispatch by contacting support@adornla.com. After dispatch, changes cannot be guaranteed and may depend on the carrier.
Carriers
The carrier used for an individual order may depend on the destination, shipping route and operational arrangements. DHL, UPS, FedEx, USPS or YunExpress may be used.
Delivery delays
Delivery estimates may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control. These factors do not remove obligations imposed by mandatory law.
Tracking
All orders include shipment tracking. Tracking information is provided after dispatch and once tracking data becomes available.
Lost parcels
If a parcel is significantly overdue or appears lost, contact support@adornla.com. We review the tracking information and investigate with the relevant carrier. Reasonable delivery information may be requested where necessary. If the parcel is confirmed lost, we will offer reshipment or a refund.
International orders, customs and import duties
International orders may be subject to customs duties, import charges or customs handling charges imposed by the destination. These charges are the customer’s responsibility where applicable. Product-price tax treatment is separate from customs and import charges. Mandatory applicable law prevails.