Frequently Asked Questions | AdornLa<\/title><\/p>\n<style>\n:root{--theme-primary:#4A6274;--theme-secondary:#7B93A8;--ink:#15171f;--muted:#626776;--line:#e5e7ec;--soft:#f6f7f9;--white:#fff;--radius:16px}\n*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;line-height:1.68;font-size:16px}a{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}a:hover{color:var(--theme-secondary)}a:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}h1,h2,h3{letter-spacing:-.02em}p{color:var(--muted)}.wrap{max-width:1180px;margin:auto;padding:42px 22px 64px}.topline{display:flex;justify-content:space-between;gap:16px;align-items:center;padding-bottom:16px;border-bottom:1px solid 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var(--line);text-decoration:none;color:var(--ink);font-size:.94rem}.faq-nav a:hover{color:var(--theme-primary)}.faq-group{padding:0 0 34px;margin-bottom:34px;border-bottom:1px solid var(--line)}.faq-group h2{font-size:1.55rem;margin:0 0 12px}.faq-group details{border-top:1px solid var(--line);padding:0}.faq-group details:last-child{border-bottom:1px solid var(--line)}.faq-group summary{cursor:pointer;list-style:none;padding:17px 42px 17px 0;font-weight:800;position:relative}.faq-group summary::-webkit-details-marker{display:none}.faq-group summary:after{content:\"+\";position:absolute;right:0;top:13px;font-size:1.5rem;color:var(--theme-primary)}.faq-group details[open] summary:after{content:\"\u2013\"}.faq-group details p,.faq-group details ul{margin:0;padding:0 0 18px;color:var(--muted)}.quick{display:grid;grid-template-columns:repeat(4,1fr);border:1px solid var(--line);margin-bottom:42px}.quick div{padding:18px;border-right:1px solid var(--line)}.quick div:last-child{border-right:0}.quick strong{display:block;font-size:1.05rem}.quick span{color:var(--muted);font-size:.88rem}@media(max-width:900px){.faq-shell{grid-template-columns:1fr}.faq-nav{position:static;display:grid;grid-template-columns:repeat(3,1fr);gap:0;border-top:1px solid var(--line)}.faq-nav a{padding:10px}.quick{grid-template-columns:1fr 1fr}.quick div:nth-child(2){border-right:0}.quick div:nth-child(-n+2){border-bottom:1px solid var(--line)}}@media(max-width:560px){.faq-nav{grid-template-columns:1fr 1fr}.quick{grid-template-columns:1fr}.quick div{border-right:0;border-bottom:1px solid var(--line)}}\n<\/style>\n<p><main class=\"wrap\"><\/p>\n<div class=\"topline\"><span class=\"brandmark\">Help Center<\/span><span>Last updated: 3 September 2026<\/span><\/div>\n<header class=\"hero\"><span class=\"eyebrow\">Customer support<\/span><\/p>\n<h1>Frequently Asked Questions<\/h1>\n<p>Clear answers about orders, payments, shipping, returns, refunds, exchanges, sizing, privacy and customer support.<\/p>\n<\/header>\n<section class=\"quick\" aria-label=\"Key service information\">\n<div><strong>1\u20133 business days<\/strong><span>Order processing<\/span><\/div>\n<div><strong>Within 3 business days<\/strong><span>Dispatch<\/span><\/div>\n<div><strong>7\u201315 business days<\/strong><span>Estimated transit after dispatch<\/span><\/div>\n<div><strong>14 calendar days<\/strong><span>Normal return request window<\/span><\/div>\n<\/section>\n<div class=\"faq-shell\">\n<nav class=\"faq-nav\" aria-label=\"FAQ categories\"><a href=\"#orders\">Orders<\/a><a href=\"#payments\">Payments<\/a><a href=\"#shipping\">Shipping<\/a><a href=\"#returns\">Returns<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#sizing\">Sizing<\/a><a href=\"#privacy\">Privacy & Security<\/a><a href=\"#support\">Support<\/a><\/nav>\n<div>\n<section class=\"faq-group\" id=\"orders\">\n<h2>Orders<\/h2>\n<details>\n<summary>How long does order processing take?<\/summary>\n<p>Orders are usually processed within 1\u20133 business days after placement.<\/p>\n<\/details>\n<details>\n<summary>When will my order be dispatched?<\/summary>\n<p>Orders are dispatched within 3 business days.<\/p>\n<\/details>\n<details>\n<summary>Can I cancel an order?<\/summary>\n<p>You may request cancellation before dispatch by contacting support@adornla.com. After dispatch, cancellation cannot be guaranteed.<\/p>\n<\/details>\n<details>\n<summary>Can I change the delivery address?<\/summary>\n<p>You may request an address change before dispatch. After dispatch, changes cannot be guaranteed and may depend on the carrier.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"payments\">\n<h2>Payments<\/h2>\n<details>\n<summary>Which payment processor is used?<\/summary>\n<p>Payments are processed through Stripe.<\/p>\n<\/details>\n<details>\n<summary>Which primary cards are shown?<\/summary>\n<p>Visa, Mastercard, American Express, JCB, Discover and Diners Club are the primary card brands shown. Additional options may be available when displayed on the Payment or Checkout page.<\/p>\n<\/details>\n<details>\n<summary>Do displayed prices include tax?<\/summary>\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs or import charges are separate.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"shipping\">\n<h2>Shipping<\/h2>\n<details>\n<summary>How long is transit?<\/summary>\n<p>Estimated transit time is 7\u201315 business days after dispatch. It is an estimate, not a guaranteed arrival date.<\/p>\n<\/details>\n<details>\n<summary>Is tracking included?<\/summary>\n<p>Yes. All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.<\/p>\n<\/details>\n<details>\n<summary>How much is standard shipping?<\/summary>\n<p>Standard shipping is 6$. Orders that reach 50 qualify for free standard shipping.<\/p>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<p>DHL, UPS, FedEx, USPS or YunExpress may be used depending on destination, route and operational arrangements.<\/p>\n<\/details>\n<details>\n<summary>What happens if a parcel is lost?<\/summary>\n<p>Contact support@adornla.com. We review the tracking information and investigate with the relevant carrier. If the parcel is confirmed lost, we will offer reshipment or a refund.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"returns\">\n<h2>Returns<\/h2>\n<details>\n<summary>How long do I have to request a normal return?<\/summary>\n<p>For items covered by the normal return policy, contact support@adornla.com within 14 calendar days after receipt.<\/p>\n<\/details>\n<details>\n<summary>Who pays return shipping for a normal return?<\/summary>\n<p>For a non-defective change-of-mind return, the customer pays the return shipping cost.<\/p>\n<\/details>\n<details>\n<summary>Who pays if the goods are damaged, defective, incorrect or incomplete?<\/summary>\n<p>The merchant covers the applicable return shipping cost for problem goods.<\/p>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<p>No. No restocking fee is charged.<\/p>\n<\/details>\n<details>\n<summary>Where should I send a return?<\/summary>\n<p>Contact customer support first. The registered business address is not automatically the return address. Return instructions will provide the correct return destination and steps.<\/p>\n<\/details>\n<details>\n<summary>What is the EU right of withdrawal?<\/summary>\n<p>For eligible EU distance-selling orders, consumers generally have a statutory 14-day right of withdrawal from receipt, without needing to give a reason. Mandatory statutory consumer rights remain unaffected.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"refunds\">\n<h2>Refunds<\/h2>\n<details>\n<summary>How long does a refund take?<\/summary>\n<p>Our internal processing target for approved refunds is within 7 business days after returned goods are received and any necessary review is completed. Applicable statutory refund deadlines take priority, and banks or card providers may require additional posting time.<\/p>\n<\/details>\n<details>\n<summary>How are refunds issued?<\/summary>\n<p>Approved refunds are generally returned to the original payment method.<\/p>\n<\/details>\n<details>\n<summary>What happens to standard delivery costs under EU withdrawal?<\/summary>\n<p>Where EU statutory withdrawal applies, the standard original delivery cost is refunded as required by law. Extra cost from a more expensive delivery method chosen by the customer may be excluded to the extent permitted by law.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"exchanges\">\n<h2>Exchanges<\/h2>\n<details>\n<summary>Are direct exchanges supported?<\/summary>\n<p>Yes. Direct exchanges are supported.<\/p>\n<\/details>\n<details>\n<summary>Who pays shipping for a normal exchange?<\/summary>\n<p>For size preference, change of mind or other non-defective exchanges, the customer pays both the return shipping cost and the replacement shipment cost.<\/p>\n<\/details>\n<details>\n<summary>Who pays for an exchange caused by damaged, defective, incorrect or incomplete goods?<\/summary>\n<p>The merchant covers the applicable return shipping and replacement shipping costs.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"sizing\">\n<h2>Sizing<\/h2>\n<details>\n<summary>Which sizes are covered in the general guide?<\/summary>\n<p>S, M, L, XL and XXL. General body measurements are for reference only, and product-specific size information shown on an individual product page takes priority.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"privacy\">\n<h2>Privacy and Security<\/h2>\n<details>\n<summary>Who should I contact about privacy?<\/summary>\n<p>Privacy, personal-data and cookie questions can be sent to privacy@adornla.com.<\/p>\n<\/details>\n<details>\n<summary>Should I email my full card number or security code?<\/summary>\n<p>No. Do not send a full card number, CVV, CVC, PIN or other card security code through ordinary customer-service email.<\/p>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"support\">\n<h2>Customer Support<\/h2>\n<details>\n<summary>How can I contact customer support?<\/summary>\n<p>For order, shipping, tracking, returns, refunds, exchanges, sizing, payment or general support, contact support@adornla.com. Business hours: Monday-Friday, 09:00-18:00.<\/p>\n<\/details>\n<\/section>\n<\/div>\n<\/div>\n<div class=\"footerline\">Mandatory statutory consumer rights are not limited by this FAQ.<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions | Help CenterLast updated: Customer support Frequently Asked Questions Clear answers about orders, payments, shipping, returns, refunds, exchanges, sizing, privacy and customer support. 1\u20133 business daysOrder processing Within 3 business daysDispatch 7\u201315 business daysEstimated transit after dispatch 14 calendar daysNormal return request window OrdersPaymentsShippingReturnsRefundsExchangesSizingPrivacy & SecuritySupport Orders How long does order processing […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26075","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/adornla.com\/bsite\/wp-json\/wp\/v2\/pages\/26075","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adornla.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/adornla.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/adornla.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/adornla.com\/bsite\/wp-json\/wp\/v2\/comments?post=26075"}],"version-history":[{"count":1,"href":"https:\/\/adornla.com\/bsite\/wp-json\/wp\/v2\/pages\/26075\/revisions"}],"predecessor-version":[{"id":26122,"href":"https:\/\/adornla.com\/bsite\/wp-json\/wp\/v2\/pages\/26075\/revisions\/26122"}],"wp:attachment":[{"href":"https:\/\/adornla.com\/bsite\/wp-json\/wp\/v2\/media?parent=26075"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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